Help desk software is a team of experts that stand by in order to help users with their computers or computer based information and or devices.

Examples of This Software

One common form of help desk software that you may be familiar with is toll free numbers. If you've ever had a problem with a piece of computer equipment or other computer device in the past, the company will want you to call a toll free number that they've designated for their customers. Upon calling this number you will hear a voice come over the phone greeting you and ask your name. They will then take the customer through a series of questions in order to alleviate the problem or at the very least get them in contact with an employee of help desk for further assistance. The world of computers and computer related products can be confusing but easily explained by trained professionals.

Internet Use

The final form of help desk software that is commonly used among computer companies is through website troubleshooting and email. Often times you can find an area of the company's website that is entirely dedicated to helping their customers with any problems they may have. If the problem is not resolved within the guides located on the website, you will then be given a company email address. This email address allows the user to directly contact the team at the company whose job is to help the customers with any problems or errors they may have in products or services. This allows the customers to rest assured that they're always able to contact an actual live person should they need it.

Different Teams For Different Means

There are designated teams within the help desk who are trained specifically for certain purposes. For example, if a user calls into help desk and has a problem regarding their desktop pc, then the Deskside Team is consulted. These individuals are responsible for dealing with errors pertaining to desktop computers, laptops, and computer accessories.

Next, let's talk about a user who calls in with an error or problem they're having on the company's website. In this case the Server Team would be contacted and consulted. These workers deal strictly with all the information found within the company's servers. These servers contain all of the information that can be found on the website, email addresses, server software, and much more. If you've got a problem then rest assure that it will be resolved!