Communication is a complex phenomenon.
There are so many elements that come into play.
For example, you can tell someone something as simple as "have a nice day" and depending on your body language and the inflection in your voice, the person you're speaking to could interpret it differently.
Because there are so many new methods of communication in our world, people are constantly having to learn how to correctly convey what they mean.
One of the most important methods of communication when dealing in an online business is communicating through emails and chat messages.
When in a business, you always want to have a certain level of professionalism, but you don't want to remain so professional that you become impersonal.
If your customers feel like they're conversing with one of those "chat bots" every time they attempt to ask you something, they're going to be less inclined to join your business! However, if they contact you and you respond with "DUDE this bizzness is awwweeessome.
4Srs, I wouldn't lie to you mann.
You def need to sign up under me.
" It's going to be hard for them to be able to see you as a business partner.
You need to find the line between being professional and being personable.
Another thing you may want to try to incorporate "softening" effects into what you say.
One way of doing this is by using a certain amount of emoticons.
Again, you have to be careful that you do not go overboard with this.
If you are trying to explain something to someone, review the statement that you have just typed out.
Read it in your head with different inflections throughout the sentence.
Remember, the person reading what you say cannot know the kind of inflections you meant when you wrote it out.
If it seems like it could be taken harshly, adding something as simple as a smiley face can change the way that person reads what you said.
But do not go overboard with this.
Nothing is more annoying than seeing too many emoticons in a conversation.
Also, the use of the acronym "lol" may help phrases sound more personable.
When it first came out, "lol" stood for "laughing out loud.
" But as time has gone on and communication has evolved, so has the use of the very common acronym "lol.
" If you find yourself facing an incredibly stupid inquiry that should be obvious to anyone (Let's be honest, everyone gets those occasionally.
), you may feel yourself growing frustrated.
When that happens, you may have to double up on the "softening" effects to make sure that you do not show that frustration to the inquirer.
Communicating online is different than communicating in person, and it does take a while to learn how to do so effectively and comfortably.
I would recommend always double-checking what you say before you send it to make sure that it sounds polite, personable, and professional.